FAQs

Website

We have been on TradeMe for 5 years now and have just recently started here.

We have over 1500+ positive feedback from our valued customers

Please feel free to check us out on TradeMe and AllGoods 

We aim to provide you with the same level of expert service that we have provided our TradeMe customers

Site issues

If you encounter anything unusual or dysfunctional on this site please let us know immediately and we will sort it out 

Suggestions

Please let us know if you dont like any particular feature of the website or would like to see something implemented which would make your trip a worthwhile experience. Customer satisfaction is our number one priority 

Do the prices include GST?

All the prices listed include GST of 15%

Do you charge for credit card use like other store?

No we do not charge you for using your credit card. We absorb the cost by our merchant to provide you with a safe and secure payment method

Discount for Bank Transfer?

Use the offer code "BANKPAY" during checkout and get 2% off your order.

We could offer you an even lower price if you wish to pay via bank deposit. Just contact us before you make an order. 

Please note that if you misuse that discount we will reject your order. Dont use the code and pay using Credit Card

Dispatch times

All products are aimed to be sent out the same day

If you dont get a status change on your order please dont worry. 

Be assured that we are working on your order or its already been sent out. We complete orders in bulk as we have so many!!!

If theres any issues with the order such as stock and availability then we'll contact you ASAP. Very unlikely that it happens but it is possible

Do I have to make an account?

Yes you need to make an account before you purchase anything from the website. That is to ensure we have the correct details and can process your order quickly and safely. Alternatively you can contact us to put through an order

Features

You are able to update your addresses, look at previous orders, receive order updates and much more by having created an account

Item is out of stock

We try to have the stock updated quickly but sometimes there are delays. If for some reason you are in this situation, we will contact you ASAP to come to a solution. We will let you know when it will be back in stock if you are not happy with that we will offer you another similar priced product or a full refund.

Payment methods

  • Credit and Debit cards (No surcharge like other stores)
  • Bank transfer/deposit

We use ASB Bank

Account Number: 12-3023-0047753-000

Use Order Number as reference 

Cost

All Trailer Parts which include hub kits, suspensions rims, couplings and the likes are 

$10 Flat rate Urban or Rural

All Computer related items are: 

$5.85 Urban, $10.00 Rural

All products in lighting category are: 

$4.50 Urban, $8.00 Rural

Pickups

Pickup is available for Lighting Products Only and/or through prior arrangement.

Please contact us if you are wanting to purchase different types of products which don't have pickup options

Pickup location is Pukekohe

When will it be shipped

We aim to have your order shipped out/desptached within 12 business hours or less of you placing the order and us receiving your payment. We will update your order status when we have received your payment and have started to process your order

Sometimes if we have to send items through our supplier we will have to wait before they pass on the tracking info to us. Be assured that everything is ok if there are no updates on your order. If its more than 1 working day before any update please get in touch.

Delivery

We use CourierPost, Fastway Couriers and NZ Couriers to deliver your orders

Delivery Times

Couriers only deliver during working/business hours

All North Island urban orders are sent on Overnight service

All South Island urban orders are 2-day or Overnight depending on location and courier

All Rural deliveries will take an extra day or 2 on top of the urban times

Get in touch ASAP if your items take more than 5 working days to be delivered

Signature

All orders are sent on signature required service. Some locations and orders might not have that service available.

Tracking

We have tracking details available for all orders. We update your order with the infomation. If your order has to be sent directly from our suppliers than you will most likely receive the items before we have the chance to update the status

To track status simply log into your online account and head over to the Orders page or visit this page and enter in your email address and Order Number "Track My Order" 

Warranty Period

All the items we sell come with warranty. Proof of purchase is required when making a claim. 

*All computers, components, monitors and everything tech related come with atleast 1 year warranty unless specified. 

E.g some graphics cards come with 5 year warranties

*All trailer lighting accessories and items in the lighting category come with 3 month warranty

*All trailer Parts and components including wheels, axles sets etc come with 1 year warranty. 

*WARRANTY IS VOID IF THE PRODUCTS  ARE NOT INSTALLED PROPERLY or DAMAGED BY THE END USER*

We test every item which is able to be tested such as lights. We will know if the item has not been installed properly or been damaged by the installer

Claiming

Proof of purchase is required when making a claim, 

The item will need to be sent back to us, we will test and confirm if it is eligible for a claim.

We will then send you a replacement product. A fee maybe charged if your claim is unsuccessful. Please contact us if you have any issues

Returns

We welcome returns and change of mind of products within 7 days of purchase can be more depends on the situation

The item must be unopened, in original packaging and must be in resaleable condition. Any breach of those terms can deem the return void.

If you have mistakenly purchased something please let us know ASAP as we start processing orders as they come through. By the time you may have asked to cancel, the item may be packaged and be awaiting the courier.

Items may incur a 15% restocking fee. Doesn't apply to every order but is possible, and is used at our descretion.

We don't accept returns of items which have been damaged or misused or installed.

If you are not sure about anything please get in touch