Please let us know if you dont like any particular feature of the website or would like to see something implemented which would make your trip a worthwhile experience. Customer satisfaction is our number one priority
Yes you need to make an account before you purchase anything from the website. That is to ensure we have the correct details and can process your order quickly and safely. Alternatively you can contact us to put through an order
We try to have the stock updated quickly but sometimes there are delays. If for some reason you are in this situation, we will contact you ASAP to come to a solution. We will let you know when it will be back in stock if you are not happy with that we will offer you another similar priced product or a full refund
We try to be as upto date as possible. Sometimes there are issue. We cant be held liable and we have the right to cancel and refund your order.
We aim to have your order shipped out/desptached within 24 business hours or less of you placing the order and us receiving your payment.Sometimes due to stock transfer or deliveries can be delays and we will inform you. We will update your order status when we have received your payment and have started to process your order
If you order on friday afternoon then your order will be shipped on Monday. Neither the couriers nor the suppliers are open during the weekend. Please be patient
Sometimes if we have to send items through our supplier we will have to wait before they pass on the tracking info to us. Be assured that everything is ok if there are no updates on your order. If its more than 1 working day before any update please get in touch.
We have tracking details available for all orders. We update your order with the infomation. If your order has to be sent directly from our suppliers than you will most likely receive the items before we have the chance to update the status
To track status simply log into your online account and head over to the Orders page or visit this page and enter in your email address and Order Number "Track My Order"
We welcome returns and change of mind of products within 7 days of purchase can be more depends on the situation
The item must be unopened, in original packaging and must be in resaleable condition. Any breach of those terms can deem the return void.
If you have mistakenly purchased something please let us know ASAP as we start processing orders as they come through. By the time you may have asked to cancel, the item may be packaged and be awaiting the courier.
Items may incur a 15% restocking fee. Doesnt apply to every order but is possible, and is used at our descretion
We dont accept returns of items which have been damaged or misused or installed.
If youre not sure about anything please get in touch
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